1. Service Philosophy and Goals
Our service philosophy is quick, decisive, accurate, thorough, and comprehensive, with the goal of winning customer satisfaction by fully ensuring service quality.
2. Efficient Service Response
For equipment issues during or after the warranty period, our maintenance team will immediately respond to notices. We can solve problems via on-site visits, phone calls, or video guidance based on the situation.
3. Clear Service Principles
- We recommend stocking spare parts for easy use.
- During the warranty period, quality-related spare parts will be freely replaced (shipped to the port). After the warranty, parts are charged at cost, with separate on-site service fees.
4. Free Debugging and Startup
When equipment arrives at the construction site, technicians will provide free installation, debugging, startup guidance, and training via video or phone. The schedule can be discussed and agreed upon.
5. Lifetime Service Guarantee
We offer lifetime service for sold equipment, including free phone and video guidance for equipment relocation. No worries about after-sales!
6. Paid Services After Warranty
Maintenance fees are charged based on on-site work:
- Domestic: Includes travel, accommodation, and labor costs.
- Overseas: Costs are calculated separately; on-site service fees are negotiated.
7. Genuine Spare Parts Guarantee
We use original factory spare parts and wear-resistant components. Non-factory parts will never be used without your consent.
8. Strictly Selected Service Personnel
We assign technicians with over 3 years of experience. They must follow procedures, are prohibited from demanding gifts or money, and will carefully record and review service details.
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